About the finality and application of these terms and conditions
These Terms and Conditions of Sale apply at all times and exclusively to all current and future Sales Agreements between Place Reservee and the Buyer. The Buyer accepts the applicability of these Terms and Conditions of Sale, as
How is the agreement concluded?
Any offer on our website is merely an invitation to the Buyer to make a purchase and cannot therefore be considered a binding offer by Place Reservee to the Buyer. Furthermore, the offer is only valid while stocks last. We reserve the right to apply specific conditions to a particular offer, such as a limited period of validity. Such specific conditions only apply if they are explicitly communicated prior to the order.
In accordance with the Economic Law Code, the parties expressly acknowledge that electronic forms of communication constitute a valid agreement. Place Reservee may use all electronic files at its disposal, within the limits of the law, to prove the agreement. A regular, digital, or electronically qualified signature is not an essential requirement for proof.
Our prices
The Buyer owes the price that Place Reservee has communicated to them in its confirmation in accordance with Article 2 of these General Terms and Conditions. Obvious or clear errors in the price quotation, such as evident inaccuracies, may also be corrected by Place Reservee after the agreement has been concluded. Complaints about the price (setting) must be communicated clearly and in writing within seven (7) calendar days. Filing a complaint does not result in suspension of payment.
Place Reservee has the right to change prices at any time, but we undertake to apply the rates indicated on the site at the time of your order. If the price change is the result of changes in VAT rates, this will be charged to the Buyer.
Terms of payment
Mastercard / VISA / Bancontact / Ideal / PayPal / Apple Pay
Vouchers will only be accepted within our sales areas and not for distance contracts. Place Reservee may expand the payment options in the future. Any expansion of payment options will be announced on the website. Place Reservee takes all reasonable measures to ensure the security of your online transactions. We guarantee this security by engaging specialized parties such as recognized credit card issuers and payment partners.
Multisafepay's secure system is responsible for the further processing of the payment and ensures that your bank details are handled in an encrypted manner. The necessary security measures via SSL are provided. Place Reservee defers its delivery obligations until receipt of full payment of all amounts owed by the Buyer. Place Reservee retains ownership of all products ordered until full payment of all amounts owed under this agreement, regardless of whether delivery has already taken place.
How will my products be delivered?
When you order a product that is temporarily out of stock, you will be notified when the product will be available again. The delivery period will then start from the moment the products are back in stock. Place Reservee uses reliable external parties for delivery, in particular BPost. The use of external parties may have an impact on delivery. However, Place Reservee accepts no responsibility for late deliveries or for orders lost by third parties or due to unforeseen circumstances or force majeure. In the event of a non-delivered order, an investigation will be launched immediately with the carrier. This takes several days, during which time no refund or replacement shipment can be made.
It is the buyer's responsibility to enable delivery at the agreed location in the presence of the buyer or a third party designated by the buyer. Delivery is deemed to have taken place once the ordered products have been offered to the customer once. If a delivery attempt is unsuccessful due to a shortcoming on the part of the Buyer or the third party designated by the Buyer, the costs of new delivery attempts will be borne entirely by the Buyer.
Place Reservee bears the risk of damage and/or loss of the products until the moment of delivery. The risk of the products is transferred to the Buyer as soon as the Buyer or a third party designated by the Buyer takes delivery of the ordered products. In principle, each delivery requires the signing of the delivery confirmation, but failure to sign does not affect the transfer of risk.
Default and complaints
As soon as the Buyer or a third party designated by the Buyer receives the products, this recipient is obliged to examine the products carefully. If the product or delivery is affected by a visible defect, and this is visible to the recipient, he may submit a complaint. The Buyer must communicate these complaints explicitly, unambiguously, and with justification in writing to Place Reservee within seven (7) days of delivery to the Buyer or a third party designated by the Buyer. It is the Buyer's obligation to provide sufficient justification for this communication.
Defective products must be returned to Place Reservee, always in their original condition, including their packaging, accessories, and documentation, and always accompanied by the original invoice or a valid proof of payment. Any failure to comply with this obligation will result in a proportional reduction in the refund. Returns are always at the Buyer's risk. The costs of return shipping are borne by the Buyer. Place Reservee recommends returning these products by registered mail with insurance to avoid the risks of loss and theft. Returns must be made within seven (7) calendar days of notification.
The warranty does not apply to: Damage caused by normal wear and tear, accidental or intentional changes made by the Buyer to the goods, including improper and incorrect use and exposure to moisture, fire, earthquake, and other external causes.
Damage caused by installation and use in a manner that is not in accordance with the instructions and information provided.
In the absence of a justified complaint, the Buyer is not entitled to return the goods. If the above conditions are met, the Buyer is first entitled to a free repair or replacement, depending on the situation. Only when the repair or replacement is excessive or impossible or cannot be carried out within a reasonable period of time is the Buyer entitled to a full or partial refund. The Buyer must substantiate this in a clear and well-founded manner. The resulting compensation can never exceed the amount invoiced to the Buyer.
If the products were returned unjustifiably because the above conditions were not met, Place Reservee will resend them to the Buyer. The costs of this return shipment will be borne by the Buyer. In that case, Place Reservee is free to store the products with third parties at the expense and risk of the Buyer until these return shipment costs have been paid.
Right of withdrawal
Applicability of the Right of Withdrawal
The Consumer enjoys a right of withdrawal, in accordance with article VI.47 Belgian Code of Economic Law. The right of withdrawal provides the Consumer with the possibility to terminate the contract if, within fourteen (14) days after the delivery, he is not satisfied with the product. No motivation or penalty fee is required. Place Reservee welcomes your feedback in order to improve our services.If the Consumer applies his right of withdrawal in conformity to the legal conditions, Place Reservee will take care of the reimbursement of the amount actually paid for the product within fourteen (14) calendar days. The reimbursement will be carried out through the same payment method you used for the initial transaction, unless the Consumer expressly agreed otherwise. No fee will be charged for the reimbursement.Attention: Place Reservee does not reimburse any additional delivery costs, such as the cost endorsed if the Consumer selects a delivery method that differs from the cheapest standard delivery method.According to Article VI.53 of the Belgian Code of Economic Law, the Consumer is not entitled to exercise his right of withdrawal in the following cases:Service contracts after the service has been fully performed if the performance has begun with the Consumer’s prior express consent, and with the acknowledgement that he will lose his right of withdrawal once the contract has been fully performed by the trader (Article VI.53.1° WER);The supply of goods which are made to the Consumer’s specifications, or are clearly personalized (Article VI.53.3°);The supply of sealed goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery (Article VI.53.5° WER);Where the goods supplied have, according to their nature, been inseparably mixed with other items after delivery (Article VI.53.6°).
Exercising the Right of Withdrawal
The Consumer who wishes to invoke the right of withdrawal must communicate his decision explicitly and unambiguously, in a written statement. The communication must happen within fourteen (14) calendar days since:Sales contract: The day of acquiring physical possession of the goods.Service contract: The day of the conclusion of the contract.It is up to the Consumer to prove that he can rely on his right. The following information must always be clearly communicated:The following three dates: the date of order, date of receipt and the date on which the right of withdrawal is used;Name and address of the Consumer;Signature of the Consumer.The Consumer must remand the products to Place Reservee as soon he has notified his decision to exercise his right of withdrawal, and no later than fourteen (14) calendar days of the communication. The return shipment can only be done by manner of an authorized carrier. In any case, the Consumer will bear all costs and risks of remand. Place Reservee may suspend the reimbursement until receipt of evidence by the Purchaser that the products have been returned.The Purchaser is liable for any diminished value of the products resulting from the handling of the products beyond what is necessary to establish the nature, characteristics and functioning of the products. Place Reservee is entitled to charge the costs of the impairment in proportion to the repayment.The Consumer has no right of withdrawal if the above conditions are not met. In that case, the goods will be returned to the Consumer at the expense and risk of the Consumer. Place Reservee commits to clearly communicate its motives to the Consumer.